Privacy Policy | DSR Detailing & Services

Last updated: January 1, 2024

This Privacy Policy describes how DSR Detailing & Services ("we," "us," or "our"), operating the website mv-dsr.com, collects, uses, and shares information about you when you use our website, contact us, or engage our services. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you:

Fill out a contact or quote request form on our website
Call, email, or message us directly
Book a detailing service with us
Subscribe to promotional communications

This may include your full name, phone number, email address, vehicle details, service location (address), and any messages or notes you submit.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address and general geographic location
Browser type, version, and operating system
Pages visited and time spent on our site
Referring URLs and search terms
Device identifiers and session data

This information is collected via standard web server logs and third-party analytics tools (such as Google Analytics) and is used in aggregate form to improve our website and services.

1.3 Cookies and Tracking Technologies

Our website may use cookies — small text files stored on your device — to enhance your browsing experience. We use essential cookies for website functionality and analytics cookies to understand how visitors interact with our site. You can control cookies through your browser settings, though disabling certain cookies may affect site functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide requested quotes
To schedule, confirm, and perform detailing services
To communicate with you about your appointment or service history
To send promotional offers or updates (only with your consent)
To improve our website, services, and customer experience
To comply with legal obligations and protect our legal rights
To prevent fraud and ensure the security of our operations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

3.1 Service Providers

We may share information with trusted third-party vendors who assist us in operating our business, such as email service providers, form submission processors (e.g., FormSubmit), and website analytics providers. These parties are contractually obligated to keep your information confidential and use it only for the specified purpose.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to a valid legal request from governmental authorities (e.g., a court order or subpoena), or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including providing ongoing services, maintaining business records, and complying with applicable legal obligations. When personal data is no longer needed, we take reasonable steps to securely delete or anonymize it.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data transmission (HTTPS), restricted access to personal information, and regular review of our information collection, storage, and processing practices.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information (subject to certain exceptions)
Opt-Out: Unsubscribe from marketing communications at any time
Portability: Request a machine-readable copy of your data where technically feasible

To exercise any of these rights, please contact us at dsrdetailing1@gmail.com or call +1 (224) 578-0185. We will respond to your request within 30 days.

7. Third-Party Links

Our website may contain links to third-party websites, including our social media profiles (Facebook, Instagram, Telegram). We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies before providing any personal information.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us and we will take steps to remove such information.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your California privacy rights, contact us at dsrdetailing1@gmail.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, icons, images, and design elements — is the property of DSR Detailing & Services and is protected by applicable copyright, trademark, and intellectual property laws. Unauthorized reproduction, distribution, modification, or use of any content from this website without prior written permission from DSR Detailing & Services is strictly prohibited.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Business Name: DSR Detailing & Services
Website: mv-dsr.com
Email: dsrdetailing1@gmail.com
Phone: +1 (224) 578-0185
Service Area: Chicago & Chicagoland, Illinois, USA